PRIVACY POLICY

House of Nagomi

Effective Date: [06/06/2026]

1. Overview

House of Nagomi ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you visit or purchase from [https://thenagomi.com].

This Policy complies with the Information Technology Act, 2000 and applicable data protection rules in India.

 

2. Data Controller Information

 

Business Name House of Nagomi
Address 2nd Floor, No 14 SP, SKCL Tech Square,

T.V.K INDUSTRIAL ESTATE, Guindy,

Chennai, Tamil Nadu - 600032
Email support@thenagomi.com
Phone +91 9363434118
Grievance Officer Surya

 

 

3. Information We Collect

We collect the following categories of personal information:

 

  • Name, email address, phone number, and delivery address (provided during registration/checkout).
  • Payment information — processed securely via our payment gateway; we do not store full card/bank details.
  • Order history and purchase preferences.
  • Device information, IP address, browser type, and pages visited (via cookies/analytics tools).
  • Communications you send us (support emails, enquiries).

 

We do not knowingly collect data from individuals under 18 years of age.

 

4. How We Use Your Information

We use your information to:

  • Process and fulfil your orders and send shipping updates.
  • Manage your account and provide customer support.
  • Send transactional emails and order confirmations.
  • Send promotional/marketing communications (only with your consent or as permitted by law). You may opt-out at any time via the unsubscribe link in our emails.
  • Improve our Website and personalise your experience.
  • Comply with legal obligations and prevent fraud.

 

 

5. Legal Basis for Processing

We process your data on the following grounds:

  • Contractual necessity — to process your orders.
  • Consent — for marketing communications.
  • Legitimate interests — to improve our services and prevent fraud.
  • Legal obligation — for tax, compliance, and regulatory requirements.

 

 

6. Sharing of Information

We do not sell your personal data. We may share it with:

  • Logistics and courier partners (for order delivery).
  • Payment gateway providers (for secure payment processing).
  • Analytics and marketing platforms (Google Analytics, Meta Pixel, etc.) — only aggregated or pseudonymised data.
  • Legal authorities when required by law or court order.

 

All third-party service providers are contractually bound to protect your data and use it only for the specified purpose.

 

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your shopping cart and preferences.
  • Analyse Website traffic and improve user experience.
  • Serve relevant advertisements (if applicable).

 

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

 

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Order data is typically retained for [e.g. 7 years] in compliance with financial and tax regulations.

 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, loss, or misuse. However, no Internet transmission is completely secure; we cannot guarantee absolute security.

 

10. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal requirements).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the appropriate authority.

 

To exercise your rights, email us at support@thenagomi.com. We will respond within 30 days.

 

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

 

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised Policy will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised Policy.

 

13. Grievance Redressal

In accordance with the Information Technology Act, 2000, our Grievance Officer is Surya, reachable at support@thenagomi.com. Grievances will be addressed within 30 days of receipt.